Refund policy

At Kamize Mart, customer satisfaction is important to us. We want you to shop with confidence, knowing that we provide a clear and fair return and refund process. Please review our policy below before making a purchase.

Returns

We accept eligible returns within 30 days of delivery.

To qualify for a return:

  • Items must be unused, unworn, and in their original condition.
  • Products must be returned in their original packaging.
  • All original tags, accessories, and included items must be present.
  • Proof of purchase or order confirmation is required.

Items showing signs of use, damage, or misuse may not qualify for a return.

Non-Returnable Items

The following items are not eligible for return:

  • Final sale or clearance items.
  • Gift cards.
  • Used or damaged products (unless damaged or defective upon arrival).
  • Items returned without their original packaging, where packaging is required.

Return Process

To start a return, please follow these steps:

  1. Contact our customer support team at support@kamizemart.shop to request return authorization.
  2. Include your order number and the reason for your return.
  3. Once your request is approved, we will provide the return instructions and shipping details.
  4. Carefully package the item and send it according to the instructions provided.

Customers are responsible for return shipping costs unless the return is due to an incorrect, defective, or damaged item received.

Returns sent without prior authorization may not be accepted.

Refunds

Once we receive and inspect your returned item:

  • Approved refunds are generally processed within 5–10 business days.
  • Refunds are issued to the original payment method.
  • Original shipping charges are non-refundable unless the return is due to our error.

You will receive an email confirmation once your refund has been processed. Please allow additional time for your bank or payment provider to post the refund.

Exchanges

We offer replacements for eligible items that are:

  • Defective due to manufacturing issues.
  • Damaged during shipping.
  • Different from the product originally ordered.

To request an exchange, contact us at support@kamizemart.shop within 7 days of delivery.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item:

  • Contact us within 48 hours of delivery.

  • Provide your order number and clear photos of the item and packaging.

  • Our support team will review your request and arrange an appropriate replacement or refund at no additional cost where applicable.

Late or Missing Refunds

If you have not received your refund:

  • Check your bank account or payment statement again.
  • Contact your credit card company or payment provider.
  • Allow additional processing time, as financial institutions may take longer to post refunds.

If you still need assistance, please contact us at support@kamizemart.shop.

Contact Information

If you have questions about returns, refunds, or exchanges, please contact us:

Store Name: Kamize Mart
Business Address: 136 Karen Dr, Mount Juliet, TN 37122, USA
Email: support@kamizemart.shop
Phone: +1 472-271-9051