Shipping policy
At Kamize Mart, we want to make your shopping experience smooth and convenient. We work hard to process and deliver your orders safely and on time. Please review our shipping policy for important information about order processing, delivery, and tracking.
1. Order Processing
All orders are generally processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
During holidays, promotional events, or busy periods, processing may take slightly longer. You will receive a confirmation email once your order has been placed.
2. Shipping Locations
Kamize Mart currently offers shipping within the United States. We do not guarantee delivery to locations outside our available shipping areas.
3. Shipping Methods & Delivery Estimates
We aim to provide convenient shipping options for our customers.
- Standard Shipping: Estimated delivery within 5–10 business days after shipment.
- Express Shipping: Available when offered at checkout, with delivery estimates displayed before payment.
Delivery estimates are not guaranteed and may vary depending on your location, carrier operations, weather, and other unexpected circumstances.
4. Shipping Charges
Shipping charges are calculated and displayed at checkout before you complete your purchase. Any free shipping offer will be clearly mentioned on our website or during checkout.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.
Please allow 24–48 hours for tracking details to update after receiving your shipping confirmation.
6. Incorrect Shipping Address
Customers are responsible for providing accurate and complete shipping information when placing an order.
If you notice an error in your shipping address, contact us immediately at support@kamizemart.shop. We will try to update the information if your order has not yet been processed or shipped.
We cannot guarantee address changes after an order has been dispatched.
7. Delayed Shipments
Although we aim to meet estimated delivery times, delays may occur due to:
- Weather conditions or natural events
- Shipping carrier delays
- Public holidays or peak shopping seasons
- Incorrect or incomplete delivery information
- Other circumstances beyond our control
We appreciate your patience if your order experiences an unexpected delay.
8. Lost or Missing Packages
If your tracking information shows that your package was delivered but you have not received it, please check around your delivery location and with household members or neighbors.
You may also contact the shipping carrier for additional information. If you still need assistance, contact our customer support team with your order number.
9. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Include your order number and clear photographs of the item and packaging. Our team will review the issue and help arrange an appropriate resolution.
10. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible. Cancellation requests can only be accommodated if the order has not already been processed or shipped.
Once an order has been dispatched, it cannot be cancelled through our standard cancellation process.
11. Contact Information
If you have any questions about our shipping policy or need assistance with an order, please contact us:
Store Name: Kamize Mart
Email: support@kamizemart.shop
Phone: +1 472-271-9051
Business Address: 136 Karen Dr, Mount Juliet, TN 37122, USA
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM
Response Time: We aim to respond within 24–48 business hours.
Thank you for choosing Kamize Mart. We appreciate your business and look forward to providing you with a pleasant shopping experience.